In conversation with local authorities and venues, and in line with current government guidance, we have implemented a range of measures to ensure the health and safety of our audiences and staff at all times. These measures are under constant review, and apply across all of our performances at all venues that we are providing ticketing for. Please note that there may be some differences for some venues who have their own Covid-19 policies in place. Please refer to their respective websites for more information.
Arriving at the venue
We will be opening the gates for each performance at least one hour before the show start time, to allow everybody to arrive at their leisure and avoid large queues outside the venue. All tickets will be digital, and checked without contact at a social distance at the gate.
All audience members will be asked to sanitise their hands at the entrance to the venue, and hand sanitiser will be available at the venue gates and at points in the venue itself.
You’re are welcome to use the loo at any time during the performance, please bear this in mind to help reduces queues in the interval or at the beginning and end of the show.
Social distancing in venue
Each household or social bubble will be seated at a safe distance from other households or social bubbles, in line with government guidance at the time of the performance. We will contact all ticket holders if government guidance changes in advance of the performance, but will endeavour in as many cases as possible to provide socially-distanced seating for those who would like it.
Food and refreshments
You are welcome to bring your own food and drink to most performances (as long as you take your rubbish home afterwards!)
The performers have formed a social bubble for the duration of the tour, and are regularly tested for covid-19. As such, the performance itself will only have some minor changes to our normal format. We do ask, however, that you remain socially distanced from the performers and related staff during your time at the venue. The biggest benefit? Your picnics are now safe, as we won’t be stealing any of them any more!
If you have any symptoms of COVID-19, have been diagnosed with the virus or have been in direct contact with with a diagnosed individual in the past 14 days, you must not attend the event. If you are unable to attend due to illness, fear not, as you can transfer your ticket to any other event in our 2021 season free of charge, pending ticket availability. If we can’t accommodate your request because of venue capacity, we’ll provide you with a ticket voucher at the full face value of your ticket, to be redeemed at any event in our 2022 season. In order to request a ticket transfer, please email firstname.lastname@example.org.
Please note that this transfer policy only applies to tickets purchased from www.handlebards.com, as other venues will have their own policies if they are selling tickets.
NHS Track and Trace
The government has asked venues and events to collect and maintain records of customers and share them, where requested, with NHS Test and Trace. This is so that NHS Test and Trace can identify and inform those who may have been exposed to COVID-19, having been in close contact with somebody who has tested positive for the virus.
Upon arrival we will ask that you check into the venue using the NHS Test and Trace app, or if this is not possible, we will provide you with an NHS Test and Trace form (either digital or physical). The form will ask for a name, contact phone number and date of visit.
Children under 16 will not be asked to provide their details, since they can visit only when accompanied by an adult parent/carer, who can complete the form as ‘lead member’.
While it is neither a legal requirement for you to provide this information NHS Test and Trace is an important tool for the NHS in the fight against the spread of COVID-19 – and we encourage all audience members to complete a form.